Is My Email Working?

At CHCS, we have moved our email accounts, and those of our clients, to Google Apps. It's pretty reliable, although (like anything else) there are occasional outages.

If you are having problems with your email, try these steps.

• Check to make sure your internet connection is working.
  • Using a web browser, go to a web page you haven't been to recently.
  • Check to see if you can access your mail on someone else's computer.
• Try logging into your mail account through the web. Using a web browser, go to http://mail.your_domain_name.com (replace with your actual domain name; substitute .org or .net, as appropriate)
• If the above web address doesn't work, try one of these:
  • http://mail.google.com/a/your_domain_name.com
  • https://mail.google.com/a/your_domain_name.com
  • http://start.your_domain_name.com
  • https://start.your_domain_name.com
• If you are using the Firefox web browser, try installing the Gmail Manager add-on and logging in that way. (This is a great add-on in any case. Highly recommended!)
• If you are using an email client program like Outlook, Thunderbird, or Apple Mail, try restarting it.
• Try restarting your computer.

Go to the following locations to check the status of Google Apps Mail.

• Google Apps Status Dashboard Look for Google Mail under Today's Status.
• Gmail Help Look for a box with a red border at the top right of the page.
• Google Apps Help Forum See if anyone else has posted a problem.
• CHCS System Status (also available here and by phone at 206-686-2777, option 5).