This morning, some web sites hosted by CHCS were unavailable because one of our servers could not connect to the internet as normal.
The company where the server is located traced the problem to an error caused when they updated their router hardware. They have corrected the issue, and a similar problem should not occur again.
CHCS thanks our customers for your patience and understanding.
Here's the short explanation. Here's the technical explanation.
Some CHCS clients reported issues connecting to mail accounts. We regret the disruption.
Monday, May 11, 9:00 pm Pacific Time
All CHCS servers are operating normally.
One of our suppliers will be performing upgrades on May 13, 2009 at around 8:00 pm Pacific Time. This will only affect the small group of CHCS web hosting clients who do not use our content management system.
During the upgrade, your sites may be slow to load. The web servers may be unavailable for approximately 20 minutes. Thank you for your patience.
This information is also available at http://www.chcswebservices.com/ and by phone at 206-686-2777, option 5.
Saturday, May 9, 3:00 pm Pacific Time
One of our providers will be performing hardware maintenance this evening betweem 1:00 and 4:00 am (Sunday morning). This maintenance may affect access to some of our services. Thank you for your patience.
This information is also available at chcs.com/support and by phone at 206-686-2777, option 5.
Tuesday, February 17, 12:01 pm Pacific Time
All CHCS servers are operating normally.
Some CHCS Gmail (Google Apps) users have reported difficulty reaching the web interface with Temporary Error 500 or 503. This problem does not seem to affect receiving email through POP or IMAP using email client programs like Thunderbird or Outlook. Google is aware of the issue, but has not yet posted an ETA.
If you need additional assistance, click here. For information about the status of CHCS email accounts using the new email server, see the Google Apps Email Discussion Group.
This information is also available at chcs.com/support and by phone at 206-686-2777, option 5.
Sunday, February 1, 12:30 am Pacific Time
All CHCS servers are operating normally.
We understand that Qwest internet is out of service in Seattle's Capitol Hill neighborhood. Local reports indicate that it may be 24-48 hours before service is restored.
Google had an issue between 6 and 8 am PT on Saturday morning which may have caused incoming emails to be incorrectly tagged as spam. They are working on a fix, but CHCS Gmail users may wish to check their spam boxes for mail received during that time.
If you need additional assistance, click here. For information about the status of CHCS email accounts using the new email server, see the Google Apps Email Discussion Group.
This information is also available at chcswebservices.com and by phone at 206-686-2777, option 5.
All CHCS servers are operating normally. Our offices are also open.
The CHCS office will be closed on Thursday, December 25; Friday, December 26; Thursday, January 1; and Friday, January 2. All of us at CHCS send our best wishes for the holidays, and thank you for your business.
If you need additional assistance, click here. For information about the status of CHCS email accounts using Gmail, see the Google Apps Email Discussion Group.
The CHCS System Status page lists any technical issues that may affect our customers. It is now available three ways: * At http://www.chcs.com/support/systemStatus.cfm * At http://www.chcswebservices.com/ * By phone at 206-686-2777, option 5
This information is also available by phone at 206-686-2777, option 5. Monday, July 23, 3:15 pm Pacific Time All CHCS servers are operating normally. Our server maintenance was completed on Sunday night. Thank you for your patience. If you need additional assistance, click here.
